Frequently Asked Questions

You may Book Now and select your preferred arrival date and time, months, weeks, days or hours in advance!

Provided we can access your materials and have a solid understanding as to what needs to be removed, we will call you once on site with an exact price. If you would like us to proceed with our Ottawa junk removal services we’ll process your credit card remotely upon completion. The items will have to be outside or under a carport as we cannot enter your home without the homeowner present. A receipt will be e-mailed to you promptly.

We’ve been serving Ottawa our junk removal expertise for over 5 years and come prepared to do the work! Every truck has a dolly, garbage bags, plastic bins, brooms, shovels and various small tools on board to ensure that your items are removed in a safe and efficient manner.

Yes we do !!Our staff can come to your location with the proper tools and break down your old shed or playground equipment ever your deck or your hot tub . We would be happy to provide this service at no extra cost. We are a full service Ottawa junk removal business after all! This is what we do!

Yes we are! We are fully licensed by the Ministry of Environment for residential and commercial Ottawa-Hull-Gatineau junk removal. Our staff and equipment are fully licensed and insured in case of accidental damage or injury. Our drivers are insured and have experience driving large scale commercial vehicles and we are registered with the Commercial Vehicle Operator’s Registration.

Absalutly !! We have a passion to recycle and to donate as much as possible. 70% of our loads are diverted from Ottawa landfills to recycling facilities and non-profit organizations such as Salvation Army or Habitat for Humanity. Visit our What We Donate page and you’ll be pleased at the lengthy list!

We will haul any object that can be lifted by two people that is non-hazardous, located in Ottawa and the surrounding areas. Materials and items such as:

• Furniture (Couches, Sofa-Beds, Mattresses, Chairs, Desks, Filing Cabinets, Tables, Wardrobes)
• Appliance Removal (Refrigerators, Freezers, Washer, Dryers, Microwaves, Dishwashers, Dehumidifiers)
• Garden Refuse (Branches, Logs, Grass, Leaves, Soil, Sod, Compost, Turf)
• Construction & Demolition Debris (Plaster, Drywall, Glass, Concrete, Bricks)
• Wood (Fencing, Firewood, Lumber, Plywood, Pallets)
• Roofing / Flooring (Tiles, Asphalt, Carpet, Ceramic & Wood Flooring, Shingles)
• Electronics (Televisions, Computers, Printers, Monitors, Fax Machines, Stereos)
• Household Items (Boxes, Books, Tools, Clothing, Bicycles, Lawn Mowers, Cardboard, Tires)

There are a few ways you can book a junk removal appointment with Junk Ninja. The easiest way is through our  simple Booking page on our website. Simply enter your postal code, choose a pickup time, and finish your booking. It’s that simple! You can also call us at (613) 825-0707 or e-mail us at info@junkninja.ca.  Pro Tip Use promo code FAQ to save $25.00 on your booking 

• Medical Waste
• Motor Oil
• Paint
• Chemicals

If you are unsure whether the junk in your home can be safely hauled away, contact us today. We would be happy to help you.

You are not obligated to agree to our services if your load size is larger than you expected.

You will only be charged for the amount of space you take up in our truck. The prices are always adjusted based on the amount of space used.

As items pile up in a house, the hazards of hoarding increase and make living in a hoarder’s home dangerous. Hoarding becomes a safety issue as soon as an unreasonable amount of trash and items build up and make normal movement throughout the house difficult. The hazards of hoarding are:

• Falling. As items, clutter, and garbage pile up, it becomes increasingly likely that someone will fall over it. The clutter itself can also fall on the occupant, causing serious injuries and potentially a loss of independence, especially in older people.
• Fire Hazards.Hoarders often hold on to a large amount of flammable material (boxes, newspapers, flyers, etc). When a fire starts elsewhere in the house, these piles of flammable materials can turn into fire traps. The large amount of clutter also makes it difficult for the occupant to escape in the event of a fire.
• Hazardous living conditions.In a hoarder’s home, proper cleaning and maintenance becomes impossible. Dangerous problems such as mold can spread without the knowledge of the occupant, and the weight of all the clutter can cause dangerous structural damage.
• Infestations.It is common for insects, rats, and other pests to live in and among the clutter in the homes of hoarders. They easily survive off of the rotting food and garbage, and have plenty of hiding spaces. Their urine, fecal matter, dander, fecal matter, and decay can build up and become airborne, making it a serious risk for the occupant.

Protect yourself or your loved ones from the hazards of hoarding. We have experience cleaning even the most extreme hoarding situations and can help. Call us today!

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“Signs of hoarding will begin to appear in childhood or adolescence, with the typical onset age being around 13 years old. Hoarding is both chronic and progressive, with more advanced signes being in adults in their 50’s . Some signs of hoarding are:

• Difficulty throwing away, recycling, giving away, or selling items.
• Messes and clutter that makes moving around the house difficult
• Difficulty organizing and categorizing possessions
• Sleeping with a mess or items on the bed
• Piles of items which fall over
• Excessive shopping or collecting free unnecessary items.
• Inability to realize the seriousness of the issue

It is important to note that not every person with some symptoms of a hoarding disorder is a hoarder. If you or someone you love is affected by hoarding disorder, contact Junk Ninja now. We can help clean even the most extreme hoarding situations.“

One of the major differences between the two is that when collecting is healthy, the display or storage of the items being collected does not impede the use or access to living areas. Collections are organized and coherent. Often people will collect items such as action figures, currency, trading cars, vinyl records, etc. The items they accumulate are directly related to the collection and they are organized and stored in a safe manner. If a collector begins acquiring items which are not related to well-defined collections and lose the ability to keep them contained and organized, it becomes a hoarding problem. Collections are healthy and stimulating ways that people choose as pastimes, connecting them with something they are passionate about. Hoarding is a disorder which has a very strong negative impact on quality of life, often leading to them being cut off from the outside world. If you believe you or someone you love has had a collection turn into hoarding, call Junk Ninja today. We can help you clean out the mess and begin the path towards recovery.

Junk Ninja does not require your hot tub to be dismantled before we haul it away, however there are a few things you will have to do before we can come pick it up. You will need to fully unplug all power lines going to your hot tub, drain it, and ensure it is completely empty and dry. You will also have to ensure that there’s a clear path for easy removal. If you are a handy person and want to dismantle the hot tub yourself, you are welcome to but it’s not necessary. Our experienced crew of junk removers have the tools and the know how to quickly dismantle your hot tub and haul it away.

So long as they are not hazardous, we can remove virtually any kind of appliance. We have experience removing the following household appliances:

• Fridges!
• Freezers!
• Stoves!
• Microwaves!
• Washing Machines!
• Clothes Dryers!
• Dishwashers!
• Air Conditioners!
• Water Heaters!
• And more!

No matter how few or many appliances you have in your home or business, we can haul them away faster than the competition – and beat their prices.

At Junk Ninja, we don’t just remove junk from people’s homes – we are proud to offer junk removal services from businesses and commercial properties as well. Has your office just bought a new fridge and need to get rid of the old one? We will haul it away. Need to get rid of some old restaurant appliances? Just book online. Own a laundromat and have to get rid of old machines after an upgrade? We will remove them all. Whether you are a homeowner or a business owner, our commitment to you is to make the junk removal process as easy as possible. Just let us know what you need hauled away.

If you need to get rid of your old appliances, we can take care of every last one of them – no problem. Even if that means every last appliance in your home. If you only need a washing machine removed, we can do that too. At Junk Ninja, you only pay for the amount of space your unwanted appliances take in our trucks so no matter if you just need one item removed or an entire home’s worth you are getting a great deal.

The City of Ottawa has regulated that e-waste is not eligible for curbside pickup. While the list itself is not exhaustive, the following items are the most common forms of e-waste: 

• VCR and DVD players
• Telephones and cellphones
• Radios
• Copiers, fax machines, scanners
• Cameras, digital cameras
• Amplifiers, stereos, speakers, receivers
• Keyboards and mice
• Hard drives
• Televisions
• Desktop computers and Laptops

An easy way to determine whether or not something is e-waste is to ask yourself “does this have a plug, or rely on batteries to function?”. If the answer is yes, then it is e-waste and must be disposed of accordingly. If you have e-waste you would like removed from your home or business, book an appointment to get it taken away!

Aside from the fact that Ottawa and other cities do not allow e-waste for curbside pickup, throwing away electronics such as computers, video game consoles, televisions, home appliances, or pretty much any electronic appliance in a landfill is extremely hazardous to the environment. Toxins such as mercury, lead, and hexavalent chromium can spread into the air, and leech into the ground and water. This can lead to the bioaccumulation in the food chain, which passes to fish and other animals and eventually to the people who consume them. You should do everything to avoid throwing away your electronics with your day-to-day trash.

In Canada, the regulation of e-waste is a complicated affair. The different levels of the Canadian government control different aspects of e-waste. 

• The Federal Government regulates toxic substances, and regulates the movement and transfer of hazardous waste between provinces and countries. They also establish legislation such as the Canadian Environmental Protection Act (CEPA 1999).
• Provincial and Territorial Governments also regulate intra-provincial movements of waste and also control & liscense waste generators, carriers, and treatment facilities.
• Municipal Governments are those which have the strongest impact on day-to-day collection and disposal of e-waste. They oversee waste management services and may impose local landfill bans. The City of Ottawa does not allow for e-waste to be disposed of in its landfills.

At Junk Ninja, we can dismantle and haul away your deck for you. The only thing you will have to do before we come to tear down and remove your deck is disconnect any gas or power lines that run to your deck. If you don’t have a power or gas hookup, then the only thing you have to do is call us or book your deck teardown and removal online and let our deck removal experts do their work. Our aim is to make the deck removal process as easy as possible for you. If you are planning on rebuilding your deck or just want to get rid of it, contact Junk Ninja today! We are Ottawa’s Deck Removal experts.

The most simple answer is you should remove your deck once it no longer looks good, or poses a safety risk. Decks can last for a wide range of times. A well-maintained cedar deck can last up to 40 years under ideal conditions, whereas decks made from pressure treated wood which are not well-maintained sometimes only last for 15 years or less. With our harsh Ottawa winters, Over time wood from decks warps, rots, and even splits. If you notice your deck has become damaged, warped, or rotting, it is likely time to knock it down. If you have a deck that has lived a good life and needs to be removed, contact Junk Ninja today! Our deck teardown experts will remove your deck, load it into our trucks, haul it away, and leave a clean yard behind them. We are Ottawa’s leading deck service and our goal is to make deck removal as quick and painless as possible for you.

Even though decks might appear to be simple constructions, in reality they are more complex than they appear. Decks often have to support more weight than our roofs, and as such are built with lots of support to ensure they are safe to use and don’t collapse under the snow during winter. When we tear down a deck in Ottawa, we have to remove the following parts:

• Rails
• Tread
• Risers
• Stringers
• Baluters
• Deck boards
• Posts
• Rail posts
• Joists
• Joist hangers
• Bridging
• Beams

Because decks are surprisingly complex, they can be quite tough and time consuming to take down. Because we know your time is valuable, Junk Ninja is here to take down your deck and haul it away for you. Trust Ottawa’s leading deck removal service and schedule your deck tear down today!

There are a number of things that you can do to help make your estate cleanout easier.

• Find and save all important financial documents. Wills, trusts, and other related financial documents will be essential as you move forward with managing the estate of your loved one. Make sure to find them and set them aside.
• Take the time to look through everything.People often stash valuable saway in unlikely places such as deep in the closets, in the pocket of a piece of clothing, in the back of a drawer, etc. Make sure you take a good thorough look through everything to ensure nothing of value is thrown away.
• Work with family members on sharing items. It is helpful for family members to create a list of items they would like to have from the estate. Lists can work well, however sometimes there are conflicts and disagreements where outside mediators or legal professionals might be helpful.
• Find and keep pictures and memorabilia.Old pictures and memorabilia from the estate are irreplaceable and will preserve the memory of your loved ones for generations. These items create a link to family members who they may never have had a chance to meet them.
• Hire an estate appraiser.If the estate in question has a large amount of furniture, jewelry, or antiques it is a worthwhile choice to hire an estate appraiser. Appraisers will give you an estimate for each item, helping you understand the value of the items left behind.
• Get help cleaning out the rest of the items.Not only is cleaning out the estate of a loved one emotionally challenging and potentially distressing, it can also be physically challenging. At Junk Ninja we are here to help you through these difficult times. Get the help you need with your estate cleanout and call Junk Ninja today

In order to organize an estate cleanout, a person must be either an executor of the estate or an estate trustee. Estate trustees are chosen in situations where there is no will and are chosen by the courts. Generally speaking, executors/estate trustees must collect the assets which belonged to the estate, pay the debts of the deceased, and distribute the assets of the estate according to the will. Part of this process involves throwing out, donating, or recycling items which are not wanted. If you are the executor or estate trustee and need help with estate cleanout, contact Junk Ninja today. Our professional and compassionate team is there to help you through these difficult times.

At Junk Ninja, we try to recycle and donate as much as we possibly can from our jobs, especially estate cleanouts. Estate cleanouts often involve many items which are in good quality but that nobody has space or the desire to keep. We donate to: 

• Salvation Army
• Habitat for Humanity
• Ottawa Mission
• Ottawa Neighborhood Services

Don’t feel guilty about getting rid of items which are in good condition, we will do our best to ensure they have a fulfilling second life and end up in the hands of people who could really use them.

If you suspect that the estate you are about to clean out contains valuable items such as jewelry, art, furniture, clothing, or more then we recommend you get an appraisal of these items before moving on to the removal and discarding stage. It is difficult to fully understand the value of a loved one’s items, especially during the grieving process. Estate appraisers can help you understand the value of items left in the estate, which in turn will guide your choices as to what to throw out and what to keep. Once you have conducted an estate appraisal and are sure of what you would like to keep and what you would like to discard, call Junk Ninja. We will help clean out the property of unwanted items.