Frequently Asked Questions
How Junk Ninja Works
How does Ottawa junk removal work?
We remove almost anything from anywhere and we take care of every step of the junk removal process — the hauling, loading and proper disposal. We even recycle and donate whatever possible! When our friendly, uniformed professionals arrive on-site for your appointment, they take a good look at everything you need removed as you walk us through what you need done. Before we start loading up, we provide you with an up-front, all-inclusive price for the removal based on how much space your stuff will take up in our truck. It’s that simple!
How Soon can I Book?
You may Book Now and select your preferred arrival date and time, months, weeks, days or hours in advance!
Do I have to be at the site when the team arrives ?
Provided we can access your materials and have a solid understanding as to what needs to be removed, we will call you once on site with an exact price. If you would like us to proceed with our Ottawa junk removal services we’ll process your credit card remotely upon completion. The items will have to be outside or under a carport as we cannot enter your home without the homeowner present. A receipt will be e-mailed to you promptly.
Should I provide your teams with a dolly?
We’ve been serving Ottawa our junk removal expertise for over 5 years and come prepared to do the work! Every truck has a dolly, garbage bags, plastic bins, brooms, shovels and various small tools on board to ensure that your items are removed in a safe and efficient manner.
Do you provide demolition services?
Yes we do !!Our staff can come to your location with the proper tools and break down your old shed or playground equipment ever your deck or your hot tub . We would be happy to provide this service at no extra cost. We are a full service Ottawa junk removal business after all! This is what we do!
Are you a fully insured junk removal business?
Yes we are! We are fully licensed by the Ministry of Environment for residential and commercial Ottawa-Hull-Gatineau junk removal. Our staff and equipment are fully licensed and insured in case of accidental damage or injury. Our drivers are insured and have experience driving large scale commercial vehicles and we are registered with the Commercial Vehicle Operator’s Registration.
How large are your trucks?
Do you donate or Recycle ?
Absalutly !! We have a passion to recycle and to donate as much as possible. 70% of our loads are diverted from Ottawa landfills to recycling facilities and non-profit organizations such as Salvation Army or Habitat for Humanity. Visit our What We Donate page and you’ll be pleased at the lengthy list!
Why are appointments in two hours windows?
When should I expect your arrival?
What type of junk do you remove?
We will haul any object that can be lifted by two people that is non-hazardous, located in Ottawa and the surrounding areas. Materials and items such as:
• Furniture (Couches, Sofa-Beds, Mattresses, Chairs, Desks, Filing Cabinets, Tables, Wardrobes)
• Appliance Removal (Refrigerators, Freezers, Washer, Dryers, Microwaves, Dishwashers, Dehumidifiers)
• Garden Refuse (Branches, Logs, Grass, Leaves, Soil, Sod, Compost, Turf)
• Construction & Demolition Debris (Plaster, Drywall, Glass, Concrete, Bricks)
• Wood (Fencing, Firewood, Lumber, Plywood, Pallets)
• Roofing / Flooring (Tiles, Asphalt, Carpet, Ceramic & Wood Flooring, Shingles)
• Electronics (Televisions, Computers, Printers, Monitors, Fax Machines, Stereos)
• Household Items (Boxes, Books, Tools, Clothing, Bicycles, Lawn Mowers, Cardboard, Tires)
How do I book an appointment with Junk ninja?
There are a few ways you can book a junk removal appointment with Junk Ninja. The easiest way is through our simple Booking page on our website. Simply enter your postal code, choose a pickup time, and finish your booking. It’s that simple! You can also call us at (613) 825-0707 or e-mail us at email@example.com. Pro Tip Use promo code FAQ to save $25.00 on your booking
Is there anything Junk Ninja won't remove?
- Medical Waste
- Motor Oil
If you are unsure whether the junk in your home can be safely hauled away, contact us today. We would be happy to help you.
How much does junk removal cost
The cost is based on volume – the amount of space your materials take up in our 8 x 12 x 6 bin. You only pay for what we take away and the job is quoted up-front upon arrival, before the work begins, with no obligation. We have the best pricing in town and will be very clear about pricing once we’ve seen everything that needs to be removed. Minimum charge starts at $115 and our full bin is $689.
Can you come give me a quote?
What if i don’t like the price?
Will you accept competitors coupons?
Am i charged for a full load if i can’t fill up the truck?
Do you offer a discount for seniors?
Why do i need renovation cleanup? doesn't the renovation company handle that?
Is breathing in drywall dust dangerous?
What size of renovation cleanup jobs do you do?
Do you do cleanups for contracting/renovation companies?
Where do i start with hoarding cleanup?
“If you are looking to start hoarding cleanup in your own home or in the home of a loved one, the best place to start is in a small room. Starting in a small room will allow you to have a sense of progress without being overwhelmed like you might be if you try to tackle a larger space like a garage right away. A bathroom is an excellent place to start not only because it is a small room but also because having a clean and sanitary bathroom is vital to maintaining an individual’s health. They also are less likely to contain sentimental or valuable items, so the process of throwing them away is much easier.
After you have cleaned a bathroom, the next step is to move on to progressively larger rooms until the home or space is clean and safe to live in. At Junk Ninja, we have significant experience cleaning up after even the most extreme hoarding situations and know it is not easy to do alone. Let us do the heavy lifting and help clean out your or your loved one’s home. Our caring and compassionate will help you or your family get on the path to recovery. Call us today.”
When does hoarding become a safety issue?
As items pile up in a house, the hazards of hoarding increase and make living in a hoarder’s home dangerous. Hoarding becomes a safety issue as soon as an unreasonable amount of trash and items build up and make normal movement throughout the house difficult. The hazards of hoarding are:
- Falling. As items, clutter, and garbage pile up, it becomes increasingly likely that someone will fall over it. The clutter itself can also fall on the occupant, causing serious injuries and potentially a loss of independence, especially in older people.
- Fire Hazards.Hoarders often hold on to a large amount of flammable material (boxes, newspapers, flyers, etc). When a fire starts elsewhere in the house, these piles of flammable materials can turn into fire traps. The large amount of clutter also makes it difficult for the occupant to escape in the event of a fire.
- Hazardous living conditions.In a hoarder’s home, proper cleaning and maintenance becomes impossible. Dangerous problems such as mold can spread without the knowledge of the occupant, and the weight of all the clutter can cause dangerous structural damage.
- Infestations.It is common for insects, rats, and other pests to live in and among the clutter in the homes of hoarders. They easily survive off of the rotting food and garbage, and have plenty of hiding spaces. Their urine, fecal matter, dander, fecal matter, and decay can build up and become airborne, making it a serious risk for the occupant.
Protect yourself or your loved ones from the hazards of hoarding. We have experience cleaning even the most extreme hoarding situations and can help. Call us today!
What is hoarding disorder?
How does hoarding begin?
“Signs of hoarding will begin to appear in childhood or adolescence, with the typical onset age being around 13 years old. Hoarding is both chronic and progressive, with more advanced signes being in adults in their 50’s . Some signs of hoarding are:
- Difficulty throwing away, recycling, giving away, or selling items.
- Messes and clutter that makes moving around the house difficult
- Difficulty organizing and categorizing possessions
- Sleeping with a mess or items on the bed
- Piles of items which fall over
- Excessive shopping or collecting free unnecessary items.
- Inability to realize the seriousness of the issue
It is important to note that not every person with some symptoms of a hoarding disorder is a hoarder. If you or someone you love is affected by hoarding disorder, contact Junk Ninja now. We can help clean even the most extreme hoarding situations.“
What's the difference between hoarding and collecting?
One of the major differences between the two is that when collecting is healthy, the display or storage of the items being collected does not impede the use or access to living areas. Collections are organized and coherent. Often people will collect items such as action figures, currency, trading cars, vinyl records, etc. The items they accumulate are directly related to the collection and they are organized and stored in a safe manner. If a collector begins acquiring items which are not related to well-defined collections and lose the ability to keep them contained and organized, it becomes a hoarding problem. Collections are healthy and stimulating ways that people choose as pastimes, connecting them with something they are passionate about. Hoarding is a disorder which has a very strong negative impact on quality of life, often leading to them being cut off from the outside world. If you believe you or someone you love has had a collection turn into hoarding, call Junk Ninja today. We can help you clean out the mess and begin the path towards recovery.
Hot Tub Removal
What sizes of hot tubs do you take?
At Junk Ninja, we haul away any kind of hot tub. No matter the size and how many people it seats, what it’s made from, or what brand it is we can haul it away for you. 2 seaters, 10 seaters, no problem! If you have an old hot tub that you would like hauled away, the easiest way to get it done is to call Junk Ninja. We will give you a free estimate, and if you agree to the price we will get to work – straight away. Say goodbye to that old hot tub that has been taking up valuable space in your yard.
Does my hot tub have to be dismantled before capital junk hauls it away?
Can hot tub covers be recycled?
How much notice do i have to give to get my hot tub hauled away?
Will the city take away my hot tub if i put it on the curb?
Do i have to move the appliances before you come get them?
Only if they are in an inaccessible, dangerous location. Otherwise all you have to do is unplug them and disconnect them from the water supply and will come haul it away. We aim to make the junk removal process as easy as possible for you, so after disconnecting your all you have to do is point at it and we will take it away. If you have appliances you need to get rid of, call Junk Ninja at (613) 825-0707 today.
What kinds of appliances do you remove?
So long as they are not hazardous, we can remove virtually any kind of appliance. We have experience removing the following household appliances:
- Washing Machines!
- Clothes Dryers!
- Air Conditioners!
- Water Heaters!
- And more!
No matter how few or many appliances you have in your home or business, we can haul them away faster than the competition – and beat their prices.
Can you remove appliances from business and commercial properties?
At Junk Ninja, we don’t just remove junk from people’s homes – we are proud to offer junk removal services from businesses and commercial properties as well. Has your office just bought a new fridge and need to get rid of the old one? We will haul it away. Need to get rid of some old restaurant appliances? Just book online. Own a laundromat and have to get rid of old machines after an upgrade? We will remove them all. Whether you are a homeowner or a business owner, our commitment to you is to make the junk removal process as easy as possible. Just let us know what you need hauled away.
Is your team insured to remove appliances
I am upgrading all the appliances in my home. can you remove all my old appliances in one visit?
What exactly is E-Waste?
E-waste, which is short for electronic waste, is by definition any electronic material. This means anything that plugs into a power source or uses batteries. In Canada, compact fluorescent lights are considered e-waste and should be disposed of accordingly. Due to the environmental impact of disposing of electronic goods, e-waste is its own category of waste which needs to be disposed of differently than other household waste.
What items are considered E-Waste in ottawa?
The City of Ottawa has regulated that e-waste is not eligible for curbside pickup. While the list itself is not exhaustive, the following items are the most common forms of e-waste:
- VCR and DVD players
- Telephones and cellphones
- Copiers, fax machines, scanners
- Cameras, digital cameras
- Amplifiers, stereos, speakers, receivers
- Keyboards and mice
- Hard drives
- Desktop computers and Laptops
An easy way to determine whether or not something is e-waste is to ask yourself “does this have a plug, or rely on batteries to function?”. If the answer is yes, then it is e-waste and must be disposed of accordingly. If you have e-waste you would like removed from your home or business, book an appointment to get it taken away!
Why shouldn’t i put my E-Waste in the normal trash?
I have an entire office worth of old computers and monitors. can you remove them all in one day?
office worth of E-Waste, we’re just a call away.
Are there laws and regulations regarding the disposal of e-waste in canada?
In Canada, the regulation of e-waste is a complicated affair. The different levels of the Canadian government control different aspects of e-waste.
- The Federal Government regulates toxic substances, and regulates the movement and transfer of hazardous waste between provinces and countries. They also establish legislation such as the Canadian Environmental Protection Act (CEPA 1999).
- Provincial and Territorial Governments also regulate intra-provincial movements of waste and also control & liscense waste generators, carriers, and treatment facilities.
- Municipal Governments are those which have the strongest impact on day-to-day collection and disposal of e-waste. They oversee waste management services and may impose local landfill bans. The City of Ottawa does not allow for e-waste to be disposed of in its landfills.
Do you remove interlock patios?
Do i have to dismantle the deck myself before you haul it away?
At Junk Ninja, we can dismantle and haul away your deck for you. The only thing you will have to do before we come to tear down and remove your deck is disconnect any gas or power lines that run to your deck. If you don’t have a power or gas hookup, then the only thing you have to do is call us or book your deck teardown and removal online and let our deck removal experts do their work. Our aim is to make the deck removal process as easy as possible for you. If you are planning on rebuilding your deck or just want to get rid of it, contact Junk Ninja today! We are Ottawa’s Deck Removal experts.
When should i remove my deck?
What parts of the deck have to be removed?
Even though decks might appear to be simple constructions, in reality they are more complex than they appear. Decks often have to support more weight than our roofs, and as such are built with lots of support to ensure they are safe to use and don’t collapse under the snow during winter. When we tear down a deck in Ottawa, we have to remove the following parts:
- Deck boards
- Rail posts
- Joist hangers
Because decks are surprisingly complex, they can be quite tough and time consuming to take down. Because we know your time is valuable, Junk Ninja is here to take down your deck and haul it away for you. Trust Ottawa’s leading deck removal service and schedule your deck tear down today!
Do you clean up your mess after tearing down a deck?
What is an estate cleanout?
How can i make my estate cleanout easier?
There are a number of things that you can do to help make your estate cleanout easier.
- Find and save all important financial documents. Wills, trusts, and other related financial documents will be essential as you move forward with managing the estate of your loved one. Make sure to find them and set them aside.
- Take the time to look through everything.People often stash valuable saway in unlikely places such as deep in the closets, in the pocket of a piece of clothing, in the back of a drawer, etc. Make sure you take a good thorough look through everything to ensure nothing of value is thrown away.
- Work with family members on sharing items. It is helpful for family members to create a list of items they would like to have from the estate. Lists can work well, however sometimes there are conflicts and disagreements where outside mediators or legal professionals might be helpful.
- Find and keep pictures and memorabilia.Old pictures and memorabilia from the estate are irreplaceable and will preserve the memory of your loved ones for generations. These items create a link to family members who they may never have had a chance to meet them.
- Hire an estate appraiser.If the estate in question has a large amount of furniture, jewelry, or antiques it is a worthwhile choice to hire an estate appraiser. Appraisers will give you an estimate for each item, helping you understand the value of the items left behind.
- Get help cleaning out the rest of the items.Not only is cleaning out the estate of a loved one emotionally challenging and potentially distressing, it can also be physically challenging. At Junk Ninja we are here to help you through these difficult times. Get the help you need with your estate cleanout and call Junk Ninja today
Who can organize an estate cleanout?
In order to organize an estate cleanout, a person must be either an executor of the estate or an estate trustee. Estate trustees are chosen in situations where there is no will and are chosen by the courts. Generally speaking, executors/estate trustees must collect the assets which belonged to the estate, pay the debts of the deceased, and distribute the assets of the estate according to the will. Part of this process involves throwing out, donating, or recycling items which are not wanted. If you are the executor or estate trustee and need help with estate cleanout, contact Junk Ninja today. Our professional and compassionate team is there to help you through these difficult times.
Do you donate or recycle items from estate cleanouts?
At Junk Ninja, we try to recycle and donate as much as we possibly can from our jobs, especially estate cleanouts. Estate cleanouts often involve many items which are in good quality but that nobody has space or the desire to keep. We donate to:
- Salvation Army
- Habitat for Humanity
- Ottawa Mission
- Ottawa Neighborhood Services
Don’t feel guilty about getting rid of items which are in good condition, we will do our best to ensure they have a fulfilling second life and end up in the hands of people who could really use them.